FAQ
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Click on the BOOK NOW button on the Packages and Pricing pages for the session you are interested in or click contact at the top right corner of the website. Complete the form and if you do not hear back from Debi Spencer-Zerby Photography, please check your spam/junk or promotions folder.
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Yes, to reserve your requested date and time, a booking fee of half the price of the chosen package must be received within 24 hours to hold the session.
The booking fee is non-refundable if you cancel, do not show up or change the engagement.
Payments are accepted via Zelle, Venmo, PayPal, credit or debit card (service fees apply) or cash/check dropped off at studio ( must be received before session is guaranteed.
Cancellation & Rescheduling
Rescheduling is permitted with at least 48 hours' notice, subject to availability.
Cancellations with less than 48 hours' notice may result in forfeiture of the booking fee.
In case of illness (especially for newborns or children), we understand emergencies happen. Please contact us as soon as possible to reschedule.
If the session has to be cancelled due to weather, the session will be rebooked, and the booking fee retained and applied to another session. The session must be within 6 months of the original booked session.
If Debi Spencer-Zerby Photography must cancel due to unforeseen circumstances, you may choose to reschedule or receive a full refund of any payments made.
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Yes, once we have agreed to a date, time and location, Debi will send you a contract to sign digitally and return within 24 hours to hold the session.
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Please arrive a little bit before your session so we can start on time and not take any time away from your session.
If you are late beyond 10 minutes, the late fee is $50 for the Photographer to wait up to 20 minutes from the start time for you to arrive and only if time allows will the session be able to take place prior to another photography session that may be booked.
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Due to the custom and digital nature of photography, no refunds are given for completed sessions or delivered digital photos.
If you are dissatisfied with your experience, please contact us—we strive to resolve concerns professionally and compassionately.
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Debi Spencer-Zerby Photography has a home studio located in Cheyenne, Wyoming where Debi photographs newborns, children, families, professional headshots or individual portrait sessions. There is also a lifestyle room if you do not want to take photos in your own home. The lifestyle room is also use for Christmas Pajama Sessions.
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Your outdoor session can be in a variety of locations in the Cheyenne, Laramie and beyond as well as south west Nebraska or northern Colorado. Debi will help you decide on a location that suits your family or type of session you want to book. A few locations require permission, park fee or permit.
KISS packages include locations n Cheyenne only otherwise there is a travel fee. All other packages include locations up to a 30 mile radius from the studio. Locations beyond 30 miles will incur a travel fee based on the roundtrip mileage and time to travel.
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Debi retouches each photo individually to take out blemishes, scratches, bruises or slight discolouration and small areas or spots, which will be included in the price. Other special editing requests can be done for an additional fee.
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Yes, as a part of the creative process, Debi personally directs every session and edits each digital photo individually to reflect her personal touch and style.
She uses technology and software behind the scenes to help her in her editing workflow. For Example:Imagen helps cull large sets of digital photos, so I can focus on selecting the best photos from your session.
Lightroom is her primary editing tool for almost all outdoor sessions, with Photoshop used only for final, polished retouching or removing unwanted items in the background such as other people.
For the studio sessions, she mostly uses Lightroom but uses Photoshop for final, polished retouching and to extend backdrops.
Portrait Pro assist her with polishing retouching on problematic skin issues such as acne or scaring, but only used at the request of the client.
She sometimes use ChatGPT to assist with drafting blog posts, emails, social media posts or other written materials for the website, but it is always guided by her own style of writing and it helps with typos.
These tools help her work more efficiently and maintain consistent quality, but your session, final edited photos, and artistic setups are 100% authentically created by her and not AI. In the future if she adds any AI components, it will be discussed with the client.
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All Debi’s photographs are copyright protected and therefore, cannot be altered, changed from colour to black and white, reproduced, scanned or copied. Debi does not provide the RAW images or soft edit/proofs.
Here is a link to the US Copyright Laws: US Copyright Laws.
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Timelines and turnaround will be on your contract at the top. The length of time from the session to the delivery of final digital photos depends on many factors such as the busy fall/Christmas season can take up to 4-5 weeks depending on the number of favourite digital photos the client has chosen in their gallery to be fully edited.
Clients pick their own photos from a proofing gallery, and then once the client’s favourite are shared, the final edits are started.
Galleries will be delivered via Pixieset with download access.
Galleries remain available for 1 week after delivery.
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Yes, Debi Spencer-Zerby Photography offers a wide selection of printing options from prints of all sizes and textures, canvases, framed art and announcement card for your baby, high school senior or engagement. When you receive your final gallery, the directions for ordering will be in the email with the final edited photos.
Terms and Conditions
Last updated: July 2025
These Terms and Conditions govern your use of our website and services.
By booking a session or using our services, you agree to the following sections below.
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· Please arrive on time. Sessions start and end as scheduled. I kindly ask for all outdoor shoes to be removed upon arrival and clean/ sanitized shoes only to be worn in the studio for hygiene purposes.
· Only healthy children and adults should attend. Please notify Debi as soon as possible if someone is sick or anyone has been on an airplane in the past 3 days. You may reschedule if illness occurs.
· Debi Spencer-Zerby Photography welcomes children, families, and well-behaved, trained and clean dogs in the studio. However, for the safety of all participants and the integrity of the session, children and pets must be supervised at all times and not allowed to roam the studio.
· If at any point safety becomes a concern for the child(ren), dog(s), other participants, or the photographer, Debi Spencer-Zerby Photography reserves the right to pause or end the session at her discretion.
· Debi is highly trained in newborn safety and follows safe posing and hygiene practices at every session.
· Photography or video recording is not permitted during your studio session unless permission is discussed with Debi due to safety related issues.
· Please handle studio props and furniture with care. The clients are responsible for damage caused by negligence.·
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· While every effort is made to ensure safety and comfort, Debi Spencer-Zerby Photography is not liable for any personal injury, illness, allergic reaction, or property damage that may occur during your session.
· Parents and guardians are responsible for supervising their children during studio and on-location sessions.
· Helpers, observers, or assistants accompanying clients to the studio will be required to complete a liability waiver.
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· All participants that will be photographed must have a signed consent form completed or on file with Debi Spencer-Zerby Photography
· If your session includes children under 18, a parent or legal guardian must sign a consent and model release form prior to the session.
· No photos of minors will be shared publicly or emailed including sneak peeks without a completed consent form on file.
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· Debi aims to make your session relaxed and fun. The best photos come from trust and teamwork.
· If your child or family member is not in the mood, please do not stress about it. Debi works with all types of personalities as well as children and adults with disabilities and will do her best to get genuine expressions.
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Debi Spencer-Zerby Photography maintains full creative control over the style, editing, and final selection of photos.
Additional editing or retouching requests beyond what is included may incur an extra fee.
Photos are edited in the style you see throughout the portfolios on this website. Please review her portfolio before booking.
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· All digital photos remain the copyrighted property of Debi Spencer-Zerby Photography.
· Clients receive a personal-use license/ print release letter to print and share purchased digital photos.
· You may not alter, sell, or submit digital photos to contests /publications without written permission.
· By booking, you grant permission to use select images for marketing (e.g., website, social media, print material) unless you request otherwise in writing before the session.
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All agreements, forms and contracts completed with Debi Spencer-Zerby Photography are governed by the laws of the state of Wyoming, USA, regardless of where the client resides.
If you have any questions about the FAQ, Terms and Conditions or Privacy Policy, please contact Debi Spencer-Zerby Photography through the CONTACT link above or via email listed below